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    THẠC SĨ Information Technology for Business Assignment I (3)

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  6. Information Technology for Business Assignment I (3)

    Content:
    1. INTRODUCTION . 3
    2. BODY 3
    2.1. Retailer – Wal-Mart 3
    2.1.1. Introduction about Wal-Mart 3
    2.1.2. Products, services and targerted customers . 4
    2.1.3. Benefits of information system . 4
    2.1.4. Future plans . 6
    2.2. Healthcare- Changi General Hospital . 6
    2.2.1. Introduction about the hospital . 6
    2.2.2. Products, services and targeted customers 7
    2.2.3. Benefits of information system . 7
    2.2.4. Future plans . 8
    2.3. Telecommunication – AT&T 8
    2.3.1. Introduction about AT&T 8
    2.3.2. Products, services and targeted customers 8
    2.3.3. Benefits of information system . 9
    2.3.4. Future plans . 9
    2.4. Financial services- HSCB Bank 9
    2.4.1. Introduction about HSCB Bank . 10
    2.4.2. Products, services and targeted customers . 10
    2.4.3. Benefits of information system 11
    2.4.4. Future plans 12
    3. CONCLUSION . 12
    REFERENCES . 13

    1. Introduction
    In the information age, the implementation of information system has had a lot of effects on
    our society as well as industrial revolution. It is obvious that the success or failure of an
    organization significantly depends on the use of information and the management. As a
    result, more and more companies focus on the utilization of good information system that
    provides an effective and efficient use of information to create them more competitive
    advantage .In fact, information system consists of inter-related subsystems that work
    together to collect, process, store, transform or distribute data for the purpose of
    organizational control, decision making processes .In this paper, I will analyze four
    organizations in different fields to explore the benefits of information systems provided to
    them. There are HSCB bank, Changi General Hospital in Singapore, the largest retailer WalMart and the well-known telecommunication AT&T.
    2. Analysis of information system in four organizations
    2.1Retailer- Wal-Mart
    2.1 .1 Introduction about Wal-Mart
    Wal-Mart Stores, founded by Sam Walton in 1962, is one of the well-known and profitable
    retailers in the world, with $408,214.0 million sales at the end of year 2010. The growth of
    Wal-Mart is from a store in Rogers, Arkansas to 8,500 attractive stores, 55 banners in 15
    markets worldwide. There are 2.1 million employees to serve nearly 200 million customers
    per year
    1
    (Wikipedia.org). In Fortune Magazine, Wal-Mart has ranked number one on
    Fortune 500 Index. According to Patrick Hayden “ Wal-Mart has four parts to its corporate
    strategy: Dominance in retail market, Expansion
    in the United States and International market,
    creation of positive brand and company
    recognition, branch out into new sectors of
    retail”
    2
    (allman.rhon).
    Page 4 of 15
    2.1.2 Product, Services &targeted customers
    Wal-Mart provides general merchandise at lowest possible price for its customers: household
    needs, health and beauty aids, family apparel, toys, electronics, fabrics, lawn and garden,
    crafts, jewelry and shoes. Wal-Mart also run pharmacy department – Tire & Lube Express,
    and Photo processing center
    3
    (Wal-Mart.com). The purpose of Sam Walton as well as WalMart is to save money of customers to help them live better and increase their benefits. Due
    to providing direct economic benefits, Wal-Mart attract more than hundred million people of
    all ages, races and backgrounds to come to their stores per year. To be more specific, WalMart focuses on three groups of customers. Firstly, Brand Aspirationals are people with low
    income, but they like brand names such as KitchenAid. Secondly, Price-sensitive affluents
    are shopper with high income, and love the deals. Finally, Value-Price Shoppers are
    customers who like purchasing cheap products, and they cannot afford much more
    4
    (consumerist.com)
    2.1.3 Benefits of information system
    Managing data is an important task of Wal-Mart because they have 800 million transactions
    per day in over 8,500 stores around the world. The amount of data in Wal-Mart is more than
    hundred times of many businesses. In fact, database and systems can provide Wal-Mart the
    foundation on which decisions are made, so there are some information systems to help WalMart to collect and control data effectively such as EPOS and Product barcodes. In the first
    place, EPOS terminals ( Electronic- point-of-sale terminals) , are the supermarket checkouts,
    which include a keyboard, a scanner, a digital display to read the bar codes, a set of scales, a
    credit/ debit card reader, a printer, and a till drawer
    5
    ( wordpress.com). All of these are
    connected to the minicomputer in store, where saving a database of product information. The
    main duties of the system are record, collect and manage information about goods sold, and
    give backup for each other. At Wal-Mart, “a EPOS data table usually consists of: store
    number, item number, department number, activity sequence number, selling unit quantity,
    selling amount, selling cost, Monday unit quantity, Tuesday unit quantity, Wednesday unit
    quantity, Thursday unit quantity, Friday unit quantity, Saturday unit quantity, and Sunday
    unit quantity”
    6
    (Westerman, 2001). The importance of EPOS is undeniable, because it brings
    lots of advantages. For stock control, EPOS helps to display inventory movement down to

    References
    1
    Wikipedia, 2012, Wal-Mart . Available at: http://en.wikipedia.org/wiki/Walmart. Retrieved at
    26 March, 2012
    2
    A case study on Wal-Mart (2002) , Patrick Hayden, George Washington University .
    http://allman.rhon.itam.mx/~oromero/Wal_Mart_CaseStudy.pdf .Retrieved at 28 March, 2012
    3
    A case study on Wal-Mart (2002) , Patrick Hayden, George Washington University
    http://allman.rhon.itam.mx/~oromero/Wal_Mart_CaseStudy.pdf .Retrieved at 28 March ,2012
    4
    Wal-Mart’s 3 customers (2007) .Available at :http://consumerist.com/2007/03/walmarts-3-customers.html .Retrieved at 28 March ,2012
    5
    http://kerryturner.files.wordpress.com/2009/05/ict_in_supermarkets.pdf . Retrieved at 30 March
    2012
    6
    Westerman, P. (2001). Data warehouse: Using Wal-Mart model. New York: Morgan Kaufmann
    Publishers, p366.
    7
    Jianfeng Wang (2006), Economies of IT systems at Wal-Mart historical perspective, Academic
    of information and Management journal,
    http://findarticles.com/p/articles/mi_hb6073/is_1_9/ai_n29362883/pg_12/?tag=content;col1 .
    Retrieved at 30 March, 2012
    8
    Jianfeng Wang (2006), Economies of IT systems at Wal-Mart historical perspective, Academic
    of information and Management journal,
    http://findarticles.com/p/articles/mi_hb6073/is_1_9/ai_n29362883/pg_12/?tag=content;col1 .
    Retrieved at 30 March, 2012
    9
    Jianfeng Wang (2006), Economies of IT systems at Wal-Mart historical perspective, Academic
    of information and Management journal,
    http://findarticles.com/p/articles/mi_hb6073/is_1_9/ai_n29362883/pg_12/?tag=content;col1 .
    Retrieved at 10 May, 2012
    10
    Fiserv technology let Wal-Mart customers pay bill, 2009, Paul Gores , Journal Sentinel.
    Available at: http://www.jsonline.com/business/56676182.html . Retrieved at 10 May ,2012
    11
    Fiserv technology let Wal-Mart customers pay bill, 2009, Paul Gores , Journal Sentinel.
    Available at:
    http://www.jsonline.com/business/56676182.html . Retrieved at 10 May, 2012
    12
    http://www.cgh.com.sg/AboutUs/Pages/vision.aspx . Retrieved at 11 May, 2012
    13
    http://www.enterpriseinnovation.net//content/changi-general-hospitals-emr-journey-deliveringnew-model-care
    Retrieved at 11 May, 2012
    14
    http://www.enterpriseinnovation.net//content/changi-general-hospitals-emr-journey-deliveringnew-model-care . Retrieved at 11 May, 2012
    15
    http://www.cgh.com.sg/AboutUs/Pages/useofit.aspx . Retrieved at 12 May, 2012
    16
    http://www.cgh.com.sg/AboutUs/Pages/useofit.aspx . Retrieved at 13 May, 2012
    17
    Wikipedia, 2012, AT&T. Available at: http://en.wikipedia.org/wiki/AT%26T . Retrieved at
    13 May, 2012
    18
    http://images.autodesk.com/emea_s_main/files/comcast_customer_success_story_f.pdf .
    Retrieved at 18 May, 2012
    19
    http://images.autodesk.com/emea_s_main/files/comcast_customer_success_story_f.pdf .
    Retrieved at 18 May, 2012
    20
    http://en.wikipedia.org/wiki/HSBC . Retrieved at 18 May, 2012
    21
    Kenneth C. Laudon & Jane Price Laudon (2004), Management information systems: managing
    the digital firm. Prentice Hall.
    22
    Microsoft Serve Product ,HSBC Improve Reliability, Security and Cost Savings for Desktop
    Standardization Effort,
    http://www.google.com.vn/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CCgQ FjAA
    &url=http%3A%2F%2Fdownload.microsoft.com%2Fdownloa d%2F8%2F4%2Fc%2F84c9f6ffaf8b-4c39-8789- . Retrieved at 19 May, 2012
    23
    http://ivythesis.typepad.com/term_paper_topics/2011/03/impact-of-management-informationsystem-on-organizational-performance-of-hsbc.html . Retrieved at 19 May, 2012
    24
    Evan S 2008, HSCB Bank on Nortel for Unified Communication Portfolio,
    http://unified.cbronline.com/news/hsbc_banks_on_nortel_for_unified_comms . Retrieved at 19
    May, 2012
    25
    Kenneth C. Laudon & Jane Price Laudon (2004), Management information systems: managing
    the digital firm. Prentice Hall, p.366

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